Contact us
A real person reads every message. If you are asking about an order, quote the order number and you will get a faster, better answer.
Orders, shipping and returns
Order changes, delivery questions, returns and refunds. Quote your order number.
support@northstarcart.comBefore you buy
Which lot suits you, how to brew it, which bead size is right for a wrist, and how a stone looks in daylight rather than in a photograph.
support@northstarcart.comPrivacy and your data
Access, correction or deletion requests, and anything about how we handle your data.
privacy@northstarcart.comThe details behind the shop
Markham, Ontario L3R 3K2
Canada
How we answer
Messages are read in the order they arrive, Monday to Friday, 9:00am to 6:00pm, and answered within one business day. A message sent on a Friday evening is answered on Monday, not over the weekend.
If your question is about an order in progress, quoting the order number — it is in the confirmation email and on the track an order page — means we do not have to write back and ask for it, which is the single biggest cause of a slow reply.
We do not take card details over email, the telephone or any messaging app, and we will never ask for them. Payment is taken only in the checkout on this site.
Something wrong with the site?
If a page will not load, a payment fails without explanation, or the checkout does something odd, tell us what you were doing and what you saw. Those reports are the only way we find out — and if a payment failed, say so explicitly and we will check whether your card was charged, because an authorisation that never completed can still show as pending at your bank for a few days.